Shipping & returns
Last updated: 12 October 2026
How your printed Pinfolk poster gets to you, how long it takes and what to do if something isn’t right. The full terms are in our Terms of sale.
Where we ship
To the countries of the European Union only: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Checkout only accepts addresses in these countries.
How long it takes
- Every poster is printed to order. Production usually takes up to 10 working days, and then the parcel travels with the carrier.
- Before you pay we show you an estimated delivery date for your country: production plus shipping, counted in working days (weekends don’t count), from the printer’s own times plus a small margin. It’s on your order page and in your confirmation email too.
- In busy periods (such as before Christmas) it can take a few more days. If your order is delayed, we’ll let you know.
Changed your mind?
You have 30 minutes after ordering to cancel from the app, your order page or your confirmation email, and you aren’t charged anything. After that, write to us and we’ll try, as long as your poster isn’t in production yet.
Shipping costs
Shipping is included in the price you see before paying. There are no customs or import charges within the European Union.
Tracking your order
- When your poster ships, we email you the carrier and a tracking link.
- You can also see the status of your order in the Pinfolk app and on the order page linked in your emails.
Returns
Your poster is made to order and personalised, so it can’t be returned just because you changed your mind: the 14-day right of withdrawal doesn’t apply to personalised products. See Terms of sale.
Damaged, defective or wrong posters
- Tell us within 30 days of delivery at hello@pinfolkapp.com, with your order number and photos of the problem and, if it was damaged in transit, of the packaging.
- We’ll send you a replacement at no cost or refund you in full, as you prefer. You don’t need to send it back unless we ask (and then we pay the postage).
Lost parcels
If the tracking hasn’t moved for 10 working days or the carrier confirms the parcel is lost, write to us: we’ll print your poster again and send it at no cost, or refund you in full.
Wrong address
Please check the shipping address at checkout: we send your poster exactly there. If you notice a mistake, write to us straight away; we can change it while the poster isn’t in production yet. If a parcel comes back because the address was incomplete or wrong, we can send it again, and we may ask you to cover the new shipping cost.
Contact
Write to hello@pinfolkapp.com with your order number (it starts with PF-). We usually answer within two working days.
Caminocabs Limited · Company number 806705 · Prospect Hill, Finglas, Dublin, Ireland · hello@pinfolkapp.com