Help & support
Last updated: 3 October 2026 · Ayuda en español
Contact us
Write to hello@pinfolkapp.com and a person from the Pinfolk team will reply, usually within two working days. Tell us your username, your phone model and what happened, and add a screenshot if you can.
Safety concerns, or anything involving a minor: safety@pinfolkapp.com. If someone is in immediate danger, call your local emergency number first.
Getting started
New to Pinfolk? Our step-by-step guides show you how to make plans, keep up with your groups and communities, share your moments and build itineraries.
Signing in
- Continue with Google or Apple: use the same account you signed up with. If you have several Google accounts, pick the right one in the account chooser.
- Continue with email: we send you a sign-in link and a code. Check your spam folder; links expire after a while, so ask for a new one if needed.
- More than one account: Settings → Add account lets you switch between accounts without signing out.
Your account
- Edit your profile: Profile → Edit profile.
- Change the language: Pinfolk follows your phone's language (English or Spanish). To change it, Settings → Preferences → Language.
- Notifications: Settings → Notifications, or your phone's settings for Pinfolk.
- Delete your account: Settings → Account → Delete account, or follow the steps at pinfolkapp.com/delete-account.
Location and privacy
- Pinfolk never shares your location unless you turn it on, and only for the time you choose. You can stop sharing at any moment.
- Public plans show the area; the exact meeting point is shared with people who join.
- Read the full Privacy policy.
Safety and reporting
- Report a person, a plan, a post or a message from its menu (⋯ → Report). Our team reviews every report.
- Block someone from their profile: they can no longer see you or contact you.
- Read our Community guidelines and Child safety standards.
Something not working?
Make sure you have the latest version of Pinfolk from the App Store or Google Play, then close and reopen the app. If it still happens, email hello@pinfolkapp.com with the steps to reproduce it.
Ayuda en español
Escríbenos a hello@pinfolkapp.com y una persona del equipo te responderá, normalmente en dos días laborables. Indica tu nombre de usuario, el modelo de tu móvil y qué ha pasado; si puedes, añade una captura.
- Seguridad o cualquier asunto con un menor: safety@pinfolkapp.com. Si alguien está en peligro, llama antes al número de emergencias.
- Idioma: Pinfolk sigue el idioma del móvil; para cambiarlo, Ajustes → Preferencias → Idioma.
- Borrar tu cuenta: Ajustes → Cuenta → Borrar cuenta, o en pinfolkapp.com/delete-account.
- Ubicación: nunca se comparte si no la activas tú, y solo durante el tiempo que elijas.
- Denunciar: desde el menú (⋯ → Denunciar) de una persona, plan, post o mensaje. El equipo revisa todas las denuncias.